SayPro Course in End User Computing SAQA 61591 NQF Level 3 credits 130

Key Learning Areas:

1. Computer Literacy: Understanding the basic concepts of information technology, and operating a personal computer in a business environment.
2. Word Processing: Creating, formatting, and managing documents using word processing software (e.g., Microsoft Word).
3. Spreadsheet Skills: Using spreadsheet software (e.g., Microsoft Excel) to create, format, and analyze data.
4. Presentations: Developing effective presentation skills using presentation software (e.g., Microsoft PowerPoint).
5. Internet and Email: Efficiently using the internet for research and communication, as well as managing electronic mail and related technologies.
6. Database Management: Understanding basic database concepts and using simple database applications.
7. Professional Communication: Enhancing workplace communication skills, including using electronic tools for collaboration and information sharing.

Exit Level Outcomes:

• Demonstrate an understanding of the concepts of information and communication technology (ICT) and its role in the world.
• Use computer technology to manage files, documents, and data.
• Communicate effectively using email, word processing, and presentation tools.
• Perform calculations and data analysis using spreadsheet software.
• Understand the importance of ethical behavior and security when using ICT in the workplace.

Entry Requirements:

1. Basic Literacy and Numeracy: Learners should possess fundamental skills in reading, writing, and mathematics, typically equivalent to NQF Level 2. This is to ensure they can comprehend course material and perform basic calculations required for computer operations.

2. Communication Skills: Proficiency in the language of instruction (usually English) is essential. This includes reading comprehension, writing skills, and basic communication, which are crucial for understanding instructions and engaging with course content.

3. Access to a Computer: Since this is a practical, hands-on qualification, learners need access to a computer or laptop with appropriate software installed (such as Microsoft Office Suite and internet access) to complete assignments, exercises, and assessments.

4. Recognition of Prior Learning (RPL): Learners who have prior knowledge, experience, or previous qualifications related to End User Computing may apply for recognition of prior learning. This process involves an assessment to determine if their prior learning meets some of the outcomes of this qualification.

Learning Assumed to be in Place:

• Basic knowledge of computer components and functionality.
• Experience or familiarity with using a computer for everyday tasks, such as browsing the internet, typing documents, or sending emails, is advantageous but not mandatory.

Qualification Requirements:

1. Completion of Core Unit Standards: Learners must complete all core unit standards that cover essential end-user computing skills like word processing, spreadsheets, databases, presentations, internet use, and communication tools.

2. Completion of Fundamental Unit Standards: These are focused on essential skills such as communication, language, and mathematical literacy, which are foundational for understanding computer-related concepts and operations.

3. Completion of Elective Unit Standards: Depending on the training provider, learners can select elective unit standards that align with specific interests or job requirements, such as advanced spreadsheet functions, graphic design software, or database management.

4. Assessment and Certification: Learners will be assessed through practical assignments, projects, and written tests to demonstrate their competence in various aspects of end-user computing. Successful completion of all assessments will lead to certification.

1. Entry-Level Job Seekers:

   • Individuals looking to enter the workforce in roles that require basic computer literacy, such as administrative assistants, data capturers, customer service representatives, or receptionists. This qualification equips them with essential skills like word processing, spreadsheets, presentations, and internet use, which are vital for most office-based positions.

2. Current Employees Seeking Upskilling:

   • Professionals already employed in various fields who need to improve or update their computer skills to enhance productivity and efficiency in their current roles. This includes office workers, sales representatives, secretaries, and clerks who may not have had formal training in using modern software tools.

3. Small Business Owners and Entrepreneurs:

   • Individuals managing small businesses or startups who need to perform various computer-based tasks themselves, such as managing spreadsheets, creating presentations, or using internet tools for marketing and communication. This qualification provides the foundational computer skills necessary for efficient business management.

4. Students and Recent Graduates:

   • Students in schools, colleges, or other educational institutions who need basic computer literacy skills as part of their academic programs or to prepare for future employment. It is ideal for recent graduates looking to enhance their CVs with a recognized qualification.

5. Older Adults and Non-Traditional Learners:

   • Individuals who may not have grown up in a digital environment and need to acquire foundational computer skills to stay relevant in the job market, manage personal affairs, or engage in lifelong learning. This group may include retirees, homemakers, or those returning to the workforce.

6. Community Members and Non-Profit Organizations:

   • Members of communities or individuals involved in non-profit organizations who need to learn basic computer skills for tasks such as managing volunteer databases, creating promotional materials, or conducting research. This qualification helps them develop the necessary skills to contribute effectively to their organizations.

7. Individuals Pursuing Further Studies in IT or Business:

   • People who plan to pursue more advanced qualifications in Information Technology (IT), Business Administration, Office Management, or related fields. The foundational skills learned in End User Computing are often prerequisites for more specialized courses.

Benefits for the Audience:

• Improved Employability: Enhances the CV and job prospects of individuals by providing a recognized qualification.
• Increased Productivity: Improves the ability to use essential software tools effectively, leading to better productivity in the workplace.
• Lifelong Learning: Encourages continuous learning and development, keeping individuals updated with the latest computer technologies and trends.
• Flexibility: Applicable across various sectors and industries, making the skills learned versatile and adaptable to different job roles.