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SayPro Course in End User Computing SAQA...
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SayPro Course in End User Computing SAQA 61591 NQF Level 3 credits 130
Herbet Allet Shungube
SayPro Level 3: Practitioner (Intermediate)
R4,999
R4,999
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SayPro Table of Contents
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1.1 INTRODUCTION TO COMMUNICATION
1.1.1 Process of Communication
1.1.2 Purpose of Communication
Mainly refer to those whom communication is directed to (staff and community). An audience is often referred to as the end user, and all communications need to be targeted towards a defined audience. The target audiences can be divided into:
2. Effective Communication
1.3 COMPOSING AND PRESENTING VERBAL COMMUNICATION
Lets now look at how one can communicate effectively in given oral communication contexts.
1.4 COMMUNICATING IN GROUPS
Groups exists oftenly in a workplace. It is an essential part of the effective functioning of any organisation because a lot of information can be exchanged in this way. The groups can be formal or informal; employees can come together for a workshop or seminar, or management can take part in a panel forum. Groups come together for one of the following reasons:
· To make a decision
· To solve a problem
· To learn something
· To make policy
· To exchange information
· To release tension
· To chat or engage in a small talk
1.5 INTERVIEWS
Oral communication is the main type of communication used in interviews.
An interview can be defined as a preplanned, formal, direct or indirect oral conversation between two or more people to exchange information about a specific subject.
An interview always involve two parties- either two individuals or a panel of interviewers interviewing the interviewee. The parties may meet face to face at a specific time and place decided upon beforehand. The purpose of the interview is to discuss a specific matter of concern to both the interviewer and the interviewee.
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Index
Herbet Allet Shungube