We have an exciting opportunity for a Branch Teller to join our team. The role of the Branch Teller is to process transactions on behalf of the organization for our clients. This position is responsible for managing our space, including housekeeping, processing transactions, and ensuring that the client is comfortable through excellent customer care. The Branch Teller will report directly to the Regional Operations Supervisor, playing a key role in delivering a seamless and positive experience for our clients.

Duties and Responsibilities (include but not limited to):

Processing of Transactions

• Verifies notes received for outbound transactions.
• Sorts change for outbound transactions.
• Monitors transaction limits in line with Central Bank guidelines.
• Performs daily cash ups at the end of each day.

Sales and Referrals

• Identifies opportunities to cross-sell additional products and services.
• Refers customers to appropriate representatives when their needs are more complex.

Enforce Compliance

• Reports any suspicious transactions to the AML Reporting Officer.
• Assists customers in completing the enhanced due diligence form for suspicious transactions.

Cash Management and Security

• Maintains and balances a cash drawer with a high level of accuracy.
• Adheres to security protocols to protect customer information and prevent fraud.
• Identifies and reports suspicious activity.

Manage Own Professional and Self-Development

• Attends monthly KPI discussions with the Branch Manager/Regional Manager.
• Attends bi-annual performance meetings with Branch Manager/Regional Manager.
• Participates in and completes all required compliance training and assignments.

Administrative Tasks

• Records transactions meticulously.
• Prepares reports, e.g., suspicious transactions.
• Keeps work areas organized and stocked.

Key Requirements

• Grade 12 or equivalent
• Higher certificate or post-secondary certificate.
• 1 year of experience in a financial sector environment
• Verbal communication skills
• Attention to detail
• Interpersonal skills
• Organisational & administrative skills

Additional Skills

• Assertive
• Cooperative
• Compassionate
• Structured
• Learning Oriented
• Positive

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS