Are you ready to take on a vital role in our dynamic team? We’re on the hunt for a skilled Booth Teller who thrives in a fast-paced environment and is passionate about delivering top-notch service. As a Booth Teller, you’ll be at the forefront of processing remittance transactions with precision and flair. Your mission: to execute remittance operations with accuracy and professionalism, while ensuring every document meets legal standards and spotting any potential fraud. If you’re driven by a commitment to excellence and eager to play a key role in our remittance services, this is your chance to shine. Join us and be a cornerstone of our commitment to secure and efficient financial transactions!

Duties and Responsibilities (Include but are not limited to):

Processing of Transaction

• Performs KYC for all transactions for collection and sending.
• Verifies notes received for outbound transactions.
• Counts and recounts customer’s cash before issuing it to clients.
• Sorts change for outbound transactions.
• Cancels outbound orders that don’t meet KYC requirements using the Mukuru App.
• Monitors transaction limits in line with Central Bank guidelines.
• Reports any suspicious transactions to the AML Reporting Officer.
• Safeguards cash (float in the safe), including passwords and PINs to own compartment in the safe.
• Conducts daily cash ups at the end of each day.
• Assists customers in completing the EDD form for suspicious transactions.
• Safeguards devices by locking them overnight in the safe.

World-Class Service

• Greets and thanks customers during each transaction.
• Markets Mukuru products to customers.

Manage Own Professional and Self-Development

• Attends monthly KPI discussions with the Branch Manager/Regional Manager.
• Attends bi-annual performance meetings with the Branch Manager/Regional Manager.
• Participates in and completes all required compliance training and assignments.

Housekeeping

• Cleans the booth daily before commencing trade.
• Cleans the workspace daily.
• Inspects the premises daily for security before trade starts.
• Ensures that the visitor’s logbook is signed and takes note of IDs (booth teller).

Key Requirements

• Grade 12 or equivalent
• Higher certificate or post-secondary certificate
• 2 years experience in the financial sector (Essential)
• Knowledge of foreign currencies
• Knowledge of FICA regulations
• Knowledge of Cash Stops App system

Additional Skills

• Numeracy skills
• High level of professionalism
• Passion for building and growing relationships
• Ability to gather feedback and provide innovative insight
• Organisational skills
• Administrative skills.

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS