Job Title: Technical Support Specialist

Location: Cape Town, Western Cape, South Africa

Company: SayPro

About Us: SayPro is a leading provider of innovative solutions and services, dedicated to enhancing the capabilities of our clients through cutting-edge technology and exceptional customer support. We are committed to fostering a collaborative and dynamic work environment where every team member can thrive.

Job Description: We are seeking a highly skilled and motivated Technical Support Specialist to join our team. The ideal candidate will be responsible for providing top-notch technical support to our clients, ensuring their systems and software are running smoothly. This role requires a proactive problem-solver with excellent communication skills and a passion for technology.

Key Responsibilities:

• Provide technical support to clients via phone, email, and chat.
• Diagnose and troubleshoot hardware and software issues.
• Assist clients with the installation and configuration of software and hardware.
• Maintain detailed records of customer interactions and technical issues.
• Collaborate with other IT staff to resolve complex technical problems.
• Develop and update technical documentation and user guides.
• Stay current with the latest technology trends and advancements.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience as a Technical Support Specialist or similar role.
• Strong knowledge of computer systems, networks, and software applications.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Customer-focused with a commitment to providing exceptional service.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• The chance to work with cutting-edge technology and innovative solutions.

Tagged as: SayPro, Specialist, Support, Technical