Position: Monitoring and Evaluation (M&E) – Quality Assurance Learnership
Location: SayPro Headquarters
Department: Quality Assurance
Reports To: Head of Quality Assurance
Type: Full-Time

SayPro Role Overview

The M&E Quality Assurance Learnership at SayPro is a pivotal role focused on ensuring the highest standards of quality, ethics, and consistency in Monitoring and Evaluation (M&E) practices. The role involves developing, implementing, and maintaining quality assurance frameworks and ethical guidelines and ensuring compliance with policies and best practices. The learnership will provide hands-on experience establishing and monitoring quality standards, addressing ethical issues, and enhancing service delivery through continuous improvement.

SayPro Key Responsibilities

SayPro Standardization Quality Assurance
– Develop Quality Standards: Create and document standards for M&E practices and processes to ensure high-quality outcomes.
– Implement Standard Operating Procedures (SOPs): Develop and enforce SOPs to maintain consistency across M&E activities.
– Monitor Adherence to Standards: Track and assess compliance with established quality standards.
– Conduct Quality Audits: Perform regular audits to evaluate adherence to quality standards.
– Review and Update Standards: Regularly review and update quality standards to reflect best practices and evolving needs.
– Train Staff on Standards: Provide training to staff on quality standards and procedures.
– Develop Standardization Tools: Create tools and resources to support the implementation of quality standards.
– Evaluate Standardization Impact: Assess the effectiveness of standardisation efforts on overall M&E quality.
– Facilitate Standardization Workshops: Organize workshops to discuss and promote standardization practices.
– Report on Standardization Compliance: Prepare reports detailing compliance with quality standards and areas for improvement.

SayPro Ethical Guidelines
– Develop Ethical Guidelines: Create comprehensive guidelines for M&E practices and activities.
– Implement Ethics Training: Provide training to staff on ethical principles and guidelines.
– Monitor Ethical Compliance: Track adherence to ethical guidelines in M&E activities.
– Review Ethical Cases: Evaluate and address ethical issues and cases as they arise.
– Update Ethical Guidelines: Revise ethical guidelines based on feedback and regulation changes.
– Develop Ethical Decision-Making Tools: Create tools to assist staff in making ethical decisions.
– Facilitate Ethics Discussions: Organize discussions and workshops on ethical issues in M&E.
– Assess Ethical Training Effectiveness: Evaluate the impact of ethics training on staff behaviour and decision-making.
– Provide Ethical Guidance: Offer guidance and support on ethical dilemmas and challenges.
– Report on Ethical Compliance: Prepare reports on adherence to ethical guidelines and actions.

SayPro Policy Compliance
– Develop Compliance Policies: Create policies to ensure adherence to relevant regulations and organisational standards.
– Implement Compliance Monitoring: Establish processes to monitor adherence to compliance policies.
– Conduct Compliance Audits: Perform audits to assess compliance with policies and procedures.
– Review and Update Policies: Regularly review and update policies to reflect regulations and best practices changes.
– Provide Compliance Training: Offer training to staff on compliance policies and procedures.
– Assess Policy Compliance: Evaluate the level of compliance with organisational policies.
– Develop Compliance Checklists: Create checklists to facilitate adherence to policies and procedures.
– Facilitate Compliance Workshops: Organize workshops to discuss and promote policy compliance.
– Report on Compliance Issues: Prepare reports on compliance issues and actions taken.
– Provide Compliance Support: Offer support and resources to help staff adhere to compliance policies.

SayPro Integrity
– Develop Integrity Frameworks: Create frameworks to uphold integrity in M&E activities and processes.
– Implement Integrity Training: Provide training on maintaining integrity and ethical conduct.
– Monitor Integrity Practices: Track and assess practices related to maintaining integrity.
– Address Integrity Violations: Investigate and address any violations of integrity principles.
– Review Integrity Policies: Evaluate and update policies related to maintaining integrity.
– Facilitate Integrity Workshops: Organize workshops to promote integrity and ethical behaviour.
– Assess Integrity Impact: Evaluate the impact of integrity initiatives on M&E practices.
– Develop Integrity Reporting Tools: Create tools for reporting and addressing integrity issues.
– Provide Integrity Support: Offer guidance and support on integrity-related challenges.
– Report on Integrity Practices: Prepare reports on integrity practices and issues.

SayProCredibility
– Develop Credibility Standards: Establish standards to ensure the credibility of M&E activities and outcomes.
– Monitor Credibility Practices: Track practices related to maintaining credibility in M&E.
– Conduct Credibility Audits: Perform audits to assess the credibility of M&E data and reports.
– Review and Enhance Credibility Measures: Regularly review and improve measures to ensure credibility.
– Provide Credibility Training: Offer training on maintaining and enhancing credibility in M&E.
– Develop Credibility Assurance Tools: Create tools to support the assurance of credibility in M&E activities.
– Facilitate Credibility Workshops: Organize workshops to discuss and promote credibility practices.
– Assess Credibility Impact: Evaluate the impact of credibility measures on M&E outcomes.
– Address Credibility Issues: Investigate and resolve any issues affecting credibility.
– Report on Credibility Assurance: Prepare reports on credibility practices and issues.

SayPro Service Delivery Quality Assurance
– Develop Service Quality Standards: Create standards to ensure quality in service delivery.
– Implement Quality Assurance Processes: Establish processes for monitoring and evaluating service delivery quality.
– Monitor Service Delivery Performance: Track performance metrics related to service delivery.
– Conduct Service Quality Audits: Perform audits to assess the quality of service delivery.
– Review and Improve Service Delivery: Regularly review and enhance service delivery practices based on feedback and audits.
– Provide Service Delivery Training: Offer training to staff on best practices in service delivery.
– Develop Service Delivery Tools: Create tools and resources to support high-quality service delivery.
– Facilitate Service Quality Workshops: Discuss and promote service quality improvements and organise workshops.
– Assess Service Delivery Impact: Evaluate the impact of quality assurance measures on service delivery outcomes.
– Report on Service Delivery Quality: Prepare reports detailing service delivery performance and quality assurance efforts.

SayPro Consistency
– Develop Consistency Guidelines: Create guidelines to ensure consistency in M&E practices and reporting.
– Monitor Consistency: Track and assess M&E practices and data consistency.
– Conduct Consistency Reviews: Perform reviews to evaluate consistency across M&E activities.
– Review and Update Consistency Measures: Regularly review and enhance measures to ensure consistency.
– Provide Consistency Training: Offer training on maintaining consistency in M&E processes and documentation.
– Develop Consistency Tools: Create tools to support consistency in M&E practices and reporting.
– Facilitate Consistency Workshops: Organize workshops to promote consistency and standardisation.
– Assess Consistency Impact: Evaluate the impact of consistency measures on M&E outcomes.
– Address Consistency Issues: Investigate and resolve any issues affecting consistency.
– Report on Consistency Practices: Prepare reports on consistency practices and challenges.

SayPro Quality Assurance Framework Development
– Create Quality Assurance Frameworks: Develop comprehensive frameworks to guide quality assurance activities.
– Document Quality Assurance Procedures: Outline procedures and methodologies for quality assurance.
– Review and Update Frameworks: Regularly review and update quality assurance frameworks to reflect best practices.
– Train Staff on Frameworks: Provide training on implementing and adhering to quality assurance frameworks.
– Monitor Framework Implementation: Track the implementation and effectiveness of quality assurance frameworks.

SayPro Stakeholder Feedback Integration
– Collect Stakeholder Feedback: Gather feedback from stakeholders on quality assurance processes and service delivery.
– Analyze Feedback: Evaluate stakeholder feedback to identify areas for improvement.
– Integrate Feedback into Processes: Incorporate feedback into quality assurance and service delivery practices.
– Report on Feedback Integration: Prepare reports detailing how stakeholder feedback has been addressed.

SayPro Continuous Improvement
– Develop Improvement Plans: Create plans for continuous improvement in quality assurance processes.
– Monitor Improvement Initiatives: Track the implementation and impact of improvement initiatives.
– Gather Improvement Feedback: Collect feedback on improvement efforts and their effectiveness.
– Review and Adjust Plans: Regularly review and adjust improvement plans based on feedback and performance data.

SayPro Internal Audits
– Conduct Internal Audits: Perform internal audits to evaluate adherence to quality assurance standards and practices.
– Prepare Audit Reports: Document findings from internal audits and provide recommendations for improvement.
– Implement Audit Recommendations: Track and oversee the implementation of audit recommendations.
– Monitor Audit Follow-Up: Ensure that audit follow-up actions are completed and effective.

SayPro Compliance Monitoring
– Develop Compliance Monitoring Systems: Create systems to monitor adherence to quality assurance policies and standards.
– Track Compliance Metrics: Measure and track compliance with quality assurance requirements.
– Conduct Compliance Reviews: Review compliance with quality assurance policies and procedures.
– Report on Compliance Monitoring: Prepare reports on compliance monitoring efforts and outcomes.

SayPro Quality Assurance Best Practices
– Identify Best Practices: Research and identify best practices in quality assurance for M&E.
– Develop Best Practice Guidelines: Create guidelines based on identified best practices.
– Implement Best Practices: Integrate best practices into quality assurance processes.
– Share Best Practices: Disseminate best practices and lessons learned to staff and stakeholders.

SayPro Risk Management in Quality Assurance
– Identify Quality Risks: Assess risks related to quality assurance processes and service delivery.
– Develop Risk Mitigation Strategies: Create strategies to address and mitigate identified risks.
– Monitor Risk Management: Track the effectiveness of risk mitigation strategies and adjust as needed.
– Report on Risk Management: Document and report on risk management efforts and outcomes.

SayPro Quality Assurance Performance Metrics
– Develop Performance Metrics: Create metrics to evaluate the effectiveness of quality assurance processes.
– Track Performance Metrics

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