Job Title: Knowledge Management Officer

Location: Midrand, Johannesburg

Company: SayPro

About Us:
SayPro is a forward-thinking [industry or sector, e.g., technology solutions provider, communications services company, etc.] dedicated to innovation and excellence. Our goal is to enhance our operations and deliver exceptional value to our clients through effective knowledge management. We are seeking a Knowledge Management Officer to lead the development and implementation of strategies that optimize the creation, sharing, and utilization of knowledge within the organization.

Position Overview:
The Knowledge Management Officer will be responsible for developing and executing knowledge management strategies to improve organizational efficiency and effectiveness. This role involves creating systems and processes for capturing, storing, and sharing knowledge, as well as fostering a culture of continuous learning and knowledge sharing. The ideal candidate will have strong organizational skills, experience in knowledge management, and a passion for driving organizational learning.

Key Responsibilities:

Strategy Development:
– Develop and implement a comprehensive knowledge management strategy that aligns with SayPro’s business objectives.
– Identify key knowledge areas and opportunities for improvement in knowledge sharing and utilization.

Knowledge Systems and Tools:
– Design and manage knowledge management systems, including databases, intranets, and collaboration tools.
– Evaluate and recommend tools and technologies to enhance knowledge capture, storage, and dissemination.

Content Management:
– Oversee the creation, organization, and maintenance of knowledge repositories, including documentation, best practices, and lessons learned.
– Ensure that knowledge content is accurate, up-to-date, and easily accessible to relevant stakeholders.

Training and Development:
– Develop and deliver training programs to promote knowledge management practices and tools across the organization.
– Support the development of knowledge management competencies and skills among employees.

Knowledge Sharing and Collaboration:
– Foster a culture of knowledge sharing by facilitating communities of practice, knowledge-sharing sessions, and collaborative projects.
– Promote and support cross-functional collaboration to leverage organizational expertise and resources.

Monitoring and Evaluation:
– Monitor the effectiveness of knowledge management initiatives and assess their impact on organizational performance.
– Collect and analyze feedback to continuously improve knowledge management practices and tools.

Change Management:
– Lead change management efforts related to knowledge management initiatives, ensuring smooth adoption and integration of new systems and processes.
– Address and resolve any challenges or resistance to knowledge management practices.

Documentation and Reporting:
– Maintain comprehensive documentation of knowledge management processes, policies, and systems.
– Prepare and present reports on knowledge management performance, including metrics, achievements, and areas for improvement.

Qualifications:

– Bachelor’s degree in Business Administration, Information Management, Knowledge Management, or a related field; Master’s degree or relevant certification (e.g., Certified Knowledge Manager) is a plus.
– Proven experience (5+ years) in knowledge management, information management, or a related role.
– Strong understanding of knowledge management principles, methodologies, and best practices.
– Experience with knowledge management systems, collaboration tools, and content management platforms.
– Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
– Strong organizational and project management skills, with the ability to handle multiple priorities and deadlines.
– Analytical skills with the ability to assess the effectiveness of knowledge management initiatives and implement improvements.

What We Offer:

– Competitive salary and performance-based incentives.
– Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
– A dynamic and collaborative work environment with opportunities for professional growth and development.
– The chance to play a key role in enhancing organizational knowledge and driving strategic success.

How to Apply:
Interested candidates should submit their resume and a cover letter outlining their experience and qualifications to [email address or application portal]. Please include “Knowledge Management Officer Application” in the subject line.

SayPro is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Tagged as: Knowledge, Management, Officer