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SayPro IT Support Technician
Website SayPro
Job Title: IT Support Technician
Location: Cape Town, Western Cape, South Africa
Company: SayPro
About Us: SayPro is a leading provider of innovative solutions and services, dedicated to enhancing the capabilities of our clients through cutting-edge technology and exceptional customer support. We are committed to fostering a collaborative and dynamic work environment where every team member can thrive.
Job Description: We are seeking a skilled and proactive IT Support Technician to join our team. The ideal candidate will be responsible for maintaining and improving our computer systems and networks, providing technical support to users, and troubleshooting any IT-related issues. This role requires a blend of technical expertise, problem-solving skills, and excellent communication abilities.
Key Responsibilities:
- Install and configure computer hardware, software, systems, networks, printers, and scanners.
- Monitor and maintain computer systems and networks.
- Respond in a timely manner to service issues and requests.
- Provide technical support across the company (in person, over the phone, or remotely).
- Set up accounts for new users and assist with onboarding.
- Repair and replace equipment as necessary.
- Test new technology and provide technical guidance and training to end users.
- Maintain accurate inventory of all technological devices.
- Document technical issues and solutions to develop a comprehensive knowledge base.
- Perform regular system updates and implement new security measures to safeguard against cyber threats.
Qualifications:
- Proven experience as an IT Support Technician or similar role.
- Strong knowledge of computer systems, networks, and software applications.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Customer-focused with a commitment to providing exceptional service.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
- Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- The chance to work with cutting-edge technology and innovative solutions.
How to Apply: Interested candidates are invited to submit their resume and cover letter to [email address] with the subject line “IT Support Technician Application – [Your Name]”. Applications will be reviewed on a rolling basis until the position is filled.