Job Description: SayPro Information Technology Moderator 

Position Title: Information Technology (IT) Moderator 

Location: South Africa 

Department: Information Technology 

Employment Type: Full-time 

Reports to: IT Manager 

Position Overview: 

The SayPro Information Technology (IT) Moderator is responsible for ensuring smooth communication and collaboration across IT teams and departments by moderating discussions, resolving IT-related conflicts, and maintaining clear channels of information. This role involves overseeing IT meetings, coordinating project updates, and fostering an organized environment for decision-making related to technology, infrastructure, and IT policies. The IT Moderator helps ensure that all IT decisions align with organizational goals, timelines, and best practices. 

Key Responsibilities: 

SayPro IT Meeting Facilitation and Moderation 

• Moderate IT team meetings, strategy sessions, and project discussions to ensure they are productive and adhere to the agenda. 

• Create structured environments for decision-making around key IT initiatives, including software development, hardware infrastructure, and network security. 

• Ensure that all voices and ideas are heard in discussions, promoting balanced input from all team members. 

SayPro Project Updates and Coordination 

• Coordinate regular updates on IT projects, facilitating communication between developers, engineers, and other technical teams. 

• Ensure that progress on IT initiatives is tracked and communicated clearly to relevant stakeholders. 

SayPro Conflict Resolution 

• Act as a mediator in IT-related disputes or conflicts, providing objective solutions that consider both technical and business requirements. 

• Resolve issues between teams on topics such as software implementation, resource allocation, and network configurations. 

SayPro Policy and Procedure Clarification 

• Provide guidance on IT policies, procedures, and best practices during meetings and discussions. 

• Ensure that all decisions and actions taken align with internal policies, security standards, and compliance requirements. 

SayPro Technical Communication Management 

• Facilitate communication between IT teams and non-technical departments to ensure understanding of technical needs and project requirements. 

• Act as the point of contact for cross-departmental updates on IT projects, timelines, and challenges. 

SayPro Technology Planning and Strategy Moderation 

• Lead discussions on technology planning, digital transformation, infrastructure upgrades, and IT strategy alignment with organizational goals. 

• Ensure that IT projects are prioritized based on strategic needs, resources, and future scalability. 

SayPro Problem Solving and Decision Support 

• Support IT teams in solving complex technical problems by facilitating group discussions and brainstorming sessions. 

• Help teams evaluate technology options and make informed, data-driven decisions. 

SayPro Security and Compliance Monitoring 

• Moderate discussions around IT security policies, ensuring compliance with industry standards and organizational data protection requirements. 

• Facilitate periodic reviews of IT security measures, helping teams identify potential vulnerabilities and implement corrective actions. 

SayPro Documentation of IT Decisions and Action Plans 

• Record and document key outcomes, decisions, and action points from IT meetings and sessions. 

• Ensure that all decisions and follow-up actions are clearly assigned and executed to maintain momentum on IT initiatives. 

SayPro Risk Management and Issue Resolution 

• Identify potential risks in IT projects, including delays, security concerns, or resource constraints, and facilitate discussions on mitigation strategies. 

• Act as an objective moderator in discussing potential challenges and ensuring alignment on solutions. 

SayPro Training and Knowledge Sharing 

• Facilitate training sessions and knowledge-sharing workshops to ensure that IT team members are up to date on new technologies, tools, and best practices. 

• Encourage a culture of continuous learning and innovation across IT teams. 

Qualifications: 

• Education: 

• Bachelor’s degree in Information Technology, Computer Science, or a related field. 

• Relevant certifications (e.g., CompTIA, ITIL, Cisco, Microsoft) are a plus. 

• Experience: 

• Minimum of 2 years of experience in IT management, facilitation, or moderation roles. 

• Experience in conflict resolution, IT project management, and technical communication is preferred. 

• Skills: 

• Strong understanding of IT infrastructure, software development, and security practices. 

• Excellent facilitation and communication skills, with the ability to moderate technical discussions effectively. 

• Conflict resolution and problem-solving skills, with the ability to stay neutral and objective. 

• Proficient in IT management tools, project tracking software (e.g., Jira, Trello), and collaboration platforms (e.g., Microsoft Teams, Slack). 

Key Competencies: 

• IT project management and technical understanding 

• Communication and moderation skills 

• Conflict resolution and problem-solving abilities 

• Knowledge of IT security, compliance, and risk management 

• Team collaboration and decision-making support 

 

Application Process: Submit CV to info@saypro.online 

 

Tagged as: Information, Moderator, SayPro, Technology