Overview
The SayPro Hospitality Services TVET College Graduate 18 Months Internship is a structured program designed for graduates who have completed a TVET (Technical and Vocational Education and Training) qualification in Hospitality Services. This internship provides a valuable opportunity to gain practical experience in the hospitality industry, covering various areas such as guest services, event management, food and beverage operations, and hotel management.

Program Duration
– 18 Months: The internship lasts for 18 months, offering comprehensive exposure to different facets of the hospitality industry.

Objectives
– Industry Experience: To provide hands-on experience in hospitality services, helping participants develop skills in customer service, event coordination, and hospitality management.
– Skill Enhancement: Enhance essential hospitality skills such as guest relations, service excellence, and operational management.
– Career Preparation: Prepare participants for full-time roles in the hospitality sector, offering mentorship, professional development, and real-world experience in a dynamic industry.

Key Responsibilities
– Guest Services: Assist in providing exceptional service to guests, including check-in/check-out processes, concierge services, and handling guest inquiries and complaints.
– Food and Beverage Operations: Support food and beverage services, including menu planning, food preparation, and service delivery in restaurants, bars, or catering events.
– Event Coordination: Participate in the planning and execution of events, such as conferences, weddings, and corporate functions, ensuring all aspects run smoothly.
– Housekeeping Management: Assist in managing housekeeping operations, ensuring rooms and public areas are clean, well-maintained, and meet quality standards.
– Hotel Management Support: Provide administrative and operational support to hotel management, including inventory management, staff scheduling, and financial reporting.
– Customer Relationship Management: Engage with guests to ensure their satisfaction, gather feedback, and implement improvements to enhance the guest experience.

Eligibility Criteria
– Educational Qualification: Must have completed a TVET qualification in Hospitality Services or a related field.
– Work Authorization: Must be eligible to work in the country where the internship is offered.
– Skills: Strong communication and interpersonal skills, attention to detail, ability to work in a fast-paced environment, and a passion for delivering excellent customer service.

Benefits
– Stipend: A monthly stipend to support living expenses during the internship period.
– Mentorship: Guidance from experienced hospitality professionals who provide insights and career advice.
– Hands-On Training: Practical experience in various areas of hospitality services, including guest relations, event management, and food and beverage operations.
– Career Opportunities: Potential for full-time employment upon successful completion of the internship, based on performance and business needs.

Application Process
Interested candidates should submit their resumes along with a cover letter explaining their interest in hospitality services and how this internship aligns with their career goals. Shortlisted candidates will be invited for interviews and assessments.

This internship is ideal for those passionate about the hospitality industry, offering a pathway to a rewarding career with opportunities for growth and development.